ITS Help Desk Supervisor

ITS Help Desk Supervisor

Friday, December 13, 2019

This position will be managing the service desk staff and will be the liaison between ITS system/network admin and Director of ITS. Troubleshooting escalated technical issues & preforming inventory of hardware and software required by internal customers. Service desk vendor & ticketing system management. Working with 3rd party vendors in relation to ongoing project & issues. Research information pertaining to the integration of computer hardware and software for the Avid Editing environment.

Associate’s degree in Computer Science or Information Technology plus three (3) years’ working in an IT computer support environment; equivalency considered. Experience with both Mac and Windows required. Equivalent education/experience will be considered.

Work experience required demonstrating computer hardware, software and networking troubleshooting skills. Knowledge of operating systems, server systems, LAN and VM environments. Experience with current Mac software and hardware technologies and experience with current Windows software and hardware technologies essential. Experience with direct customer support in face-to-face and/or remotely. Administration and support of enterprise systems and the ability to train others in the use of such technology systems necessary. Ability to prioritize and work independently necessary, strong leadership and mentorship necessary. Ability to multi-task and manage competing priorities and duties required.

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